Shipping

Shipping methods and costs depend on the country being shipped to and weight. Sometimes shipping method of choice and the order value also play a role.

Letterbox mail is rarely possible and for us – all in all – not cheaper than in a normal package.

It is not possible to collect an order from De Hekserij.

We recommend that you read the general information first and then that of the country you want us to ship to.

Please note: the information can change and in some cases we choose a different carrier than indicated.

General

Email address

When ordering, enter an email address whose email you regularly read. You will receive information about delays, processing, tracking data and also if the package can be picked up somewhere at a collection point.

Please note that email can end up in a spam filter. Furthermore, there are providers of free email that do not forward all messages, do not use these providers if you order from us. In the terms and conditions of these providers you can read whether all email is passed on or not. Also keep in mind that there may be a limit to the amount of mail you can receive.

If the package is returned because you have not received or not read the email from us or our carrier, we will charge the cost of return shipment. These are the same as the standard shipping cost, as indicated below, per country, and the additional cost charged by the shipper to us. These additional cost can not be more than € 10,00. Even in case we did not charge shipping cost, we will charge return cost.

Delivery address

For delivery to a street address: choose an address where (usually) someone is present. Consider having it delivered to a work address or, if possible for your country, to a pick-up location.

Fill in the delivery address correctly and completely. That seems logical, but we receive orders with incorrect or incomplete addresses every day.

For a company address: enter the name of the company and the contact person within the company. For a private address: do not enter a company name (even if a company happens to be located at the address) but only the name of the relevant resident.

Do not enter unnecessary codes, only what is absolutely necessary, such as the door lock code, the intercom code or something similar.

We can only send parcels to street addresses and sometimes to carrier depots. In any case, not to PO boxes and similar addresses that can only be used by one particular carrier. This includes carriers that are listed, lower in this page for your country. Unfortunately we hardly ever can use these services, te parcel may be returned to us.

If the package is returned due to an error in the address, we will charge the cost of return shipment. These are the same as the standard shipping cost, as indicated below, per country, and the additional cost charged by the shipper to us. These additional cost can not be more than € 10,00. Even in case we did not charge shipping cost, we will charge return cost.

Problematic delivery addresses

Do not use a problematic delivery address such as:

• an address of which the house number or addition (officially) does not exist or has not been indicated correctly
• an address whose doorbell is broken
• an anti-squat building or other large building without a central reception
• of which a dog runs free in the yard
• an address that is not or difficult to reach, such as where a street has been closed off, or where there is a closed fence

In these cases, the package may go to a collection location, but it can also be returned immediately.

If the package is returned through a problematic address, we will charge the cost of return shipment. These are the same as the standard shipping cost, as indicated below, per country, and the additional cost charged by the shipper to us. These additional cost can not be more than € 10,00. Even in case we did not charge shipping cost, we will charge return cost.

Pickup location

Fortunately, more and more pick-up locations are available. It may even be the case that the package is no longer offered at your home, but goes directly to a collection point. This has several advantages:

• You don’t have to stay at home, you can pick it up (within the collection period) when it suits you.
• It’s better for the environment, less driving is required by the deliverers: fewer addresses and fewer offers.
• It’s cheaper, so we don’t have to increase our shipping costs or increase them less often.

You will receive a message by email that and when the package can be picked up. Make sure to pick up the package on time!

If the package is returned because it was not collected in time, we will charge the cost of return shipment. These are the same as the standard shipping cost, as indicated below, per country, and the additional cost charged by the shipper to us. These additional cost can not be more than € 10,00. Even in case we did not charge shipping cost, we will charge return cost.

When you are not at home

If you are not at home or do not answer the door, you will receive an email from the carrier and sometimes a not-at-home card in your mailbox. This tells you what you need to do to get hold of the package or where you can pick it up. Arrange this as soon as possible after receiving this information

We cannot promise or exclude delivery to the neighbours. This depends on what is customary on the spot and what the delivery person thinks is sensible.

In very rare cases, a package is placed in carports, garages, sheds or chicken coops. This depends on what is customary on the spot and what the delivery person thinks is sensible. If you believe that this has happened unjustly: let us know by email, and we will pass it on to the carrier, so that it will probably not happen again in the future.

The delivery person

We cannot give directions to the delivery person. It therefore makes no sense to pass this on to us.

The exception to this is the code of a lock or an intercom, if it is necessary for the delivery person and if it is customary in your country. Put this in the address in a convenient place.

The delivery person cannot call a telephone number upon delivery or if there is no one at the reception, go straight to room 328 on the third floor. If no one is present at number 52, the delivery person will not go to number 64. The delivery person will try to solve problems as good as possible, but the best is to avoid problems.

Austria

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Austrian Post or DHL.

We can not exclude delivery to neighbours in Austria.

Refer to the Austrian Post and DHL websites for further information.

Belgium

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL, DHL works together with BPost in Belgium.

You can choose delivery to a DHL or Bpost service point.

We can not exclude delivery to neighbours in Belgium.

Refer to the DHL and Bpost websites for more information.

Bulgaria

The shipping costs are € 19,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are in general delivered in Bulgaria by DHL or Rapido.

We can not exclude delivery to neighbours in Bulgaria.

Refer to the DHL and Rapido websites for further information.

Croatia

The shipping costs are € 17,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL or Hrvatska Posta.

Delivery to neighbours cannot be ruled out in Croatia.

Refer to the DHL and Hrvatska Posta website for further information.

Cyprus

The shipping costs are € 29,95 per package of maximum 5 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are usualy delivered in Cyprus by UPS.

Delivery of dangerous goods (ADR) is unfortunately not possible for Cyprus. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these substances to avoid delays and costs. See also: ADR shipments.

Delivery to neighbours cannot be ruled out in Cyprus.

Refer to the UPS website for further information.

Czech Republic

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with PPL or DHL.

You can choose delivery to a PPL or DHL service point.

We can not exclude delivery to neighbours in the Czech Republic.

Refer to the PPL and DHL websites for further information.

Denmark

The shipping costs are € 27,95 for a package of up to 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent to a Bring service point, which you can select yourself.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Faroe Islands and Greenland. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the Bring website for further information.

Estonia

The shipping costs are € 24,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Estonia.

Refer to the Itella and DHL websites for further information.

Finland

The shipping costs are € 32,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Posti or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but must be collected at a Posti collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbors cannot be ruled out in Finland.

Refer to the Posti and DHL websites for further information.

France

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels up to 23 kg can be shipped to a Relais Colis service point, which you can select yourself. Besides that it is possible to ship your parcel straight to home, this will be done by DHL or Relais privé.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns Monaco, DOM and all French areas outside Europe. Andorra is not counted as part of France (or Spain) here either. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL, Relais privé and Relais Colis website for further information.

Germany

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL. You can use DHL pick-up locations, packing stations, lockers and the like. Then choose delivery at a service point and select which one.

Delivery to exception areas for Customs or VAT is possible, but you cannot order in this webshop. This concerns Helgoland and Büsingen. If you would like to order for delivery to these areas, please ask our customer service for advice.

We can not exclude delivery to neighbours in Germany.

Refer to the DHL website for further information.

Greece

The shipping costs are € 27,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This is about Mount Athos. If you would like to order for delivery to these areas, please ask our customer service for advice.

Delivery of dangerous goods (ADR) is unfortunately not possible for Greece. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these substances to avoid delays and costs. See also: ADR shipments.

We can not exclude delivery to neighbours in Greece.

Refer to the DHL website for further information.

Hungary

The shipping costs are € 19,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL or Magyar Posta.

Delivery to neighbors cannot be ruled out in Hungary.

Refer to the DHL and Magyar Posta website for further information.

Italy

The shipping costs are € 17,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

You can choose delivery to a DHL service point.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns Livigno, Campione d’Italia and parts of Lake Lugano. San Marino and Vatican City are not (here) considered part of Italy either. If you would like to order for delivery to these areas, please ask our customer service for advice.

We can not exclude delivery to neighbours in Italy.

Refer to the DHL website for further information.

Ireland

The shipping costs are € 19,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are delivered usualy by An Post, DHL or Fastway Couriers.

Delivery to neighbours cannot be ruled out in Ireland.

Refer to the websites of An Post, DHL and Fastway Couriers for further information.

Latvia

The shipping costs are € 24,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Latvia.

Refer to the Itella and DHL websites for further information.

Lithuania

The shipping costs are € 17,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Lithuania.

Refer to the Itella and DHL websites for further information.

Luxembourg

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Luxpost or DHL.

Direct delivery to a collection point is unfortunately not possible.

We can not exclude delivery to neighbours in Luxembourg.

Refer to the Luxpost and DHL websites for further information.

Malta

The shipping costs are € 32,95 per package of maximum 5 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are usualy delivered in Malta by UPS.

Delivery of dangerous goods (ADR) is unfortunately not possible for Malta. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these substances to avoid delays and costs. See also: ADR shipments.

Delivery to neighbours cannot be ruled out in Malta.

Refer to the UPS and TNT websites for further information.

Netherlands

The shipping costs are € 6,95. If you order for at least € 120,00 you can also opt for free shipping.

Parcels are shipped with DHL.

You can choose delivery to a DHL service point.

Delivery to Dutch areas in the Caribbean is possible, but ordering is then not possible with this webshop. If you would like to order for delivery to these areas, please ask our customer service for advice.

We can not exclude delivery to neighbours in The Netherlands.

Refer to the DHL website for more information.

Poland

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

We can not exclude delivery to neighbours in Poland.

Refer to the DHL website for more information.

Portugal

The shipping costs are € 22,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to neighbours cannot be ruled out in Portugal.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Azores and Madeira. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for further information.

Romania

The shipping costs are € 19,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Urgent Cargo or DHL.

Delivery to neighbours cannot be ruled out in Romania.

Refer to the Urgent Cargus and DHL websites for further information.

Slovakia

The shipping costs are € 14,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are in general delivered in Slovakia with DHL or In Time.

Delivery to neighbours cannot be ruled out in Slovakia.

Refer to the DHL and In Time websites for further information.

Slovenia

The shipping costs are € 17,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Posta Slovenije or DHL.

We can not exclude delivery to neighbours in Slovenia.

Refer to the websites of Posta Slovenije and DHL for further information.

Spain

The shipping costs are € 22,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL, shipping to a DHL service point is possible.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Canary Islands, Ceuta and Melilla. Andorra is not counted as part of Spain (or France) here either. If you would like to order for delivery to these areas, please ask our customer service for advice.

We can not exclude delivery to neighbours in Spain.

Refer to the DHL website for further information.

Sweden

The shipping costs are € 27,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL and go directly to a DHL service point, you can select this yourself.

Refer to the DHL website for further information.

Other destinations

With the Hekserij webshop it is not possible to place orders with other delivery addresses than in the countries mentioned above. If you would like to have it delivered elsewhere, please ask our customer service for advice.