Shipping

Shipping methods and costs depend on the country being shipped to and weight. Sometimes shipping method of choice and the order value also play a role.

Letterbox mail is rarely possible and for us – all in all – not cheaper than in a normal package.

It is not possible to collect an order from De Hekserij.

We recommend that you read the general information first and then that of the country you want us to ship to.

Please note: the information can change and in some cases we choose a different carrier than indicated.

General

Delivery address

Fill in the delivery address correctly and completely. That seems logical, but we receive orders with incorrect or incomplete addresses every day.

Preferably choose a delivery address where someone is normally present during the day. If you are regularly not at home: have it delivered to a pick-up location or, for example, to your work address.

We can only send parcels to street addresses and sometimes to carrier depots. In any case, not to PO boxes and similar addresses that can only be used by one particular carrier with which we do not ship.

If the address is not correct or there are other problems, for example:

  • it is the address of a company and not of Oleg Peter Contini
  • the house number (officially) does not exist
  • the doorbell is broken
  • there is a dog running free in the yard

then the package cannot be delivered. A new delivery to a suitable address is possible, but this may lead to additional costs.

Track delivery

On the day of shipment, we and/or the carrier will send an email with tracking information. Check your spam filter and do not use email addresses from organizations that do not deliver all emails, such as many free email providers.

When you are not at home

At the first failed delivery attempt you will find a not-at-home card in the mailbox and/or you will receive an email. It states what you may need to do to still receive the package and you may be able to change the delivery address or next delivery time. Arrange this as soon as possible after receiving this card or email!

Please note: this is increasingly only done by email, so make sure you have a reliable email address where all email is delivered to and check your spam filter.

Pick up point

Fortunately, collection points are increasingly an option. It may even be the case that the package is no longer offered at your home, but goes directly to a collection point. That has several advantages:

  • You don’t have to stay at home, you can pick up when it suits you.
  • It is better for the environment, less travel is required by the deliverers: fewer addresses and fewer offers.
  • It is cheaper, so we do not have to increase our shipping costs or less often.

We expect this to happen more in the future.

The delivery person

We cannot give directions to the delivery person. It therefore makes no sense to pass this on to us.

Parcels are only placed in carports, garages, sheds and chicken coops if this is local custom and the delivery person deems it safe.

Delivery to neighbours may be possible, we have no influence over this. If the shipment is delivered to the neighbours, the delivery person determines which one.

The delivery person cannot call a telephone number upon delivery or if there is no one at the reception, go straight to room 328 on the third floor. If no one is present at number 52, the delivery person will not go to number 64. The delivery person will try to solve problems as good as possible, but the best is to avoid problems.

Netherlands

The shipping costs are € 6,95. If you order for at least € 120,00 you can also opt for free shipping.

Parcels are shipped with DHL.

You can choose delivery to a DHL service point.

Delivery to Dutch areas in the Caribbean is possible, but ordering is then not possible with this webshop. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for more information.

Austria

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Austrian Post or DHL.

Refer to the Austrian Post and DHL websites for further information.

Belgium

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL, DHL works together with BPost in Belgium.

You can choose delivery to a DHL or Bpost service point.

Refer to the DHL and Bpost websites for more information.

Bulgaria

The shipping costs are € 18,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Rapido or DHL.

Delivery to neighbours cannot be ruled out in Bulgaria.

Refer to the Rapido and DHL websites for further information.

Croatia

The shipping costs are € 27,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL or Hrvatska Posta.

Delivery to neighbours cannot be ruled out in Croatia.

Refer to the DHL and Hrvatska Posta website for further information.

Cyprus

The shipping costs are € 30,00 per package of maximum 5 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with TNT.

Delivery of dangerous goods (ADR) is unfortunately not possible for Cyprus. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these substances to avoid delays and costs. See also: ADR shipments.

Delivery to neighbours cannot be ruled out in Cyprus.

Refer to the TNT website for further information.

Czech Republic

The shipping costs are € 14,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with PPL or DHL.

Refer to the PPL and DHL websites for further information.

Denmark

The shipping costs are € 19,95 for a package of up to 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent to a Bring service point, which you can select yourself.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Faroe Islands and Greenland. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the Bring website for further information.

Germany

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

You can use DHL pick-up locations, packing stations, lockers and the like. Then choose delivery at a service point and select which one.

Delivery to exception areas for Customs or VAT is possible, but you cannot order in this webshop. This concerns Helgoland and Büsingen. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for further information.

Estonia

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Estonia.

Refer to the Itella and DHL websites for further information.

Finland

The shipping costs are € 27,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Posti or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but must be collected at a Posti collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbors cannot be ruled out in Finland.

Refer to the Posti and DHL websites for further information.

France

The shipping costs are € 12,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent to a Relais Colis service point, which you can select yourself.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns Monaco, DOM and all French areas outside Europe. Andorra is not counted as part of France (or Spain) here either. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the Relais Colis website for further information.

Greece

The shipping costs are € 22,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This is about Mount Athos. If you would like to order for delivery to these areas, please ask our customer service for advice.

Delivery of dangerous goods (ADR) is unfortunately not possible for Greece. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these substances to avoid delays and costs. See also: ADR shipments.

Refer to the DHL website for further information.

Hungary

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL or Magyar Posta.

Delivery to neighbors cannot be ruled out in Hungary.

Refer to the DHL and Magyar Posta website for further information.

Italy

The shipping costs are € 17,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns Livigno, Campione d’Italia and parts of Lake Lugano. San Marino and Vatican City are not (here) considered part of Italy either. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for further information.

Ireland

The shipping costs are € 22,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with An Post or DHL.

Delivery to neighbours cannot be ruled out in Ireland.

Refer to the websites of An Post and DHL for further information.

Latvia

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Latvia.

Refer to the Itella and DHL websites for further information.

Lithuania

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Itella or DHL.

In most cases, deliveries to private addresses are not offered at the delivery address, but you must pick it up at a Itella collection point in your area. In sparsely populated areas this can of course be a long way further.

Delivery to neighbours cannot be ruled out in Lithuania.

Refer to the Itella and DHL websites for further information.

Luxembourg

The shipping costs are € 9,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Luxpost or DHL.

Direct delivery to a collection point is unfortunately not possible.

Refer to the Luxpost and DHL websites for further information.

Malta

The shipping costs are € 30,00 per package of maximum 5 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels can be offered by different carriers, this is in consultation with the customer.

Delivery of dangerous goods (ADR) is unfortunately not possible for Malta. In the description of our products it is indicated if a substance falls under the ADR legislation. Do not order these fabrics to avoid delays and costs. See also: ADR shipments.

Poland

The shipping costs are € 14,95 per package of maximum 23 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Refer to the DHL website for more information.

Portugal

The shipping costs are € 22,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to neighbours cannot be ruled out in Portugal.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Azores and Madeira. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for further information.

Romania

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with Urgent Cargo or DHL.

Delivery to neighbours cannot be ruled out in Romania.

Refer to the Urgent Cargus and DHL websites for further information.

Slovakia

The shipping costs are € 15,00 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to neighbours cannot be ruled out in Slovakia.

Refer to the DHL website for further information.

Slovenia

The shipping costs are € 14,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with Posta Slovenije or DHL.

Refer to the websites of Posta Slovenije and DHL for further information.

Spain

The shipping costs are € 19,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are shipped with DHL.

Delivery to exception areas for Customs or VAT is (usually) possible, but you cannot order in this webshop. This concerns the Canary Islands, Ceuta and Melilla. Andorra is not counted as part of Spain (or France) here either. If you would like to order for delivery to these areas, please ask our customer service for advice.

Refer to the DHL website for further information.

Sweden

The shipping costs are € 22,95 per package of a maximum of 15 kg. For heavier orders, multiple packages will be sent and this amount will be charged multiple times.

Parcels are sent with DHL and go directly to a DHL service point, you can select this yourself.

Refer to the DHL website for further information.

Other destinations

With the Hekserij webshop it is not possible to place orders with other delivery addresses than in the countries mentioned above. If you would like to have it delivered elsewhere, please ask our customer service for advice.