During but also around a holiday the lead time is longer. Customer service and other services are not available.
Orders placed shortly before the holiday are partly delivered after the holiday.
Shortly before the holiday: orders received at 2pm on the last business day before the holiday may be shipped before the holiday. An order placed a week earlier may not be shipped before the holiday. For example, because a product could not be filled on time. In all cases: we do our best.
Also in, before or after the holidays there is no point in stopping by, orders are only shipped, unfortunately collection is never possible.
Upcoming holiday closures
- December 21, 2023 until January 1, 2024
- April 1, 2024
- Mid April 2024 we hope to relocate again and expect to close for a week
- May 9 – 12 (Incl) 2024
- May 20, 2024
All dates may be subject to change.
Orders that can no longer be processed before the holiday closure will be delivered afterwards. The same applies to orders placed during the holidays.
The delivery time after the holiday is often longer, due to the backlog in delivery that has arisen. We therefore recommend that you order during the holiday: if you have ordered at the beginning of the holiday, you will be one of the first to be served when we get back to work.
The only advice we can give is: order on time.
Are you going on holiday yourself
Do not order just before your own holiday, it is possible that your package cannot be offered until during your holiday. If the package cannot be received, it will be returned with all the additional costs that entails.
The customer service is not available during holidays, the last requests are processed from somewhere in the last afternoon before the holiday.
NB: Exeception: during our relocation in April 2024 we do respond to email, but with a longer responding time than usual.
Are you a supplier of De Hekserij: do not deliver during our holiday closure. Although there is regular occupation during holidays, we cannot guarantee that someone will be present at the time of delivery.