Purchase Conditions

De Hekserij does not accept purchase conditions for orders placed with De Hekserij.

Why not

Conditions of purchase must be read and understood. In many cases it concerns at least a few pages of small printed texts. This often includes matters that require legal knowledge. Reading and understanding such douments costs time and therefore money. If legal advice is required, the cost of a lawyer will be added. Many thousands of euros in turnover are required for such a customer, for purchase conditions to make sense. Most customers who ask for purchase consitions convert no more than a few hundred euros per year with us, so that is never possible.

Secondly, purchase conditions usually contain at least some conditions that are not acceptable. Examples of this:

• As a supplier we are held liable for all risks of use by the customer. For example, if a customer puts our products in the soup or uses them in another way that is not intended by us, we will be held liable for this. We take responsibility for the product and for our information to customers and users. We think it’s reasonable for the customer to do the same. There is no reason to deviate from the law here.
• The customer owns the copyrights to the materials we provide. So we are only allowed to use the course, book or product label after that with the permission of this customer. Unnecessary and unacceptable.
• Delivery must be made at a time specified by the customer. If not, a fine of up to more than 100,000 euros is possible. We cannot guarantee delivery times without significant investments (and therefore price increases). Even then there is always a risk that it will not work.

Subsequently, What also plays a part is the frustration that often large organizations place responsibilities, costs and risks with smaller suppliers in this way. Fortunately, we have the luxury of being able to refuse customers, but there are also suppliers who are forced to accept these conditions. From a social responsibility point of view, we believe that an organization should not conduct itself that way and we have therefore chosen not to cooperate at all.