Delivery
The leadtime depends on the country it has to go to, but also on other matters, sometimes you can do something about it yourself.
Express shipping is not possible, collection from our warehouse is not possible, always order on time.
span style=”color: #ff0000;”>De Hekserij will remain open in the summer of 2024, but due to employee holidays, delivery times may sometimes be longer until September.
By country
Below we indicate the usual leadtime per country, it can always be longer or shorter.
- Netherlands 3-4 working days
- Belgium 4-5 working days
- Germany 5-6 working days
- Austria 6-8 working days
- Bulgaria 8-12 working days
- Croatia 8-12 working days
- Cyprus 7-10 working days
- Czech Republic 6-8 working days
- Denmark 6-8 working days
- Estonia 8-12 working days
- Finland 8-12 working days
- France 6-8 working days
- Greece 10-14 working days
- Hungary 7-10 working days
- Ireland 8-12 working days
- Italy 6-8 working days
- Latvia 7-10 working days
- Lithuania 7-10 working days
- Luxembourg 4-5 working days
- Malta 7-10 working days
- Poland 6-8 working days
- Portugal 6-8 working days
- Romania 8-12 working days
- Slovakia 8-12 working days
- Slovenia 6-8 working days
- Spain 6-8 working days
- Sweden 6-8 working days
Factors that increase and decrease lead time
What you can do yourself for timely delivery is the following:
- Order on time. Not at the last minute. The delivery times indicated above can always be longer.
- Pay immediately. The order will be processed after payment has been received.
- Fill in everything correctly. Order everything you want and don’t forget anything. Make sure the addresses are complete and correct. Errors and corrections cost a lot of time and money.
- If the order is on its way: keep an eye on it and intervene if necessary. Collect an order on time from a collection point.
But, the delivery time is partly caused by our special products and there is not much that can be done about it without significantly increasing our prices. We make many of the products ourselves, put them in bottles and jars, and label them ourselves. We therefore always have a lot of stock of prepared products, but not everything. For at least half of all orders still something needs to be made and that is why we cannot always ship on the same day as the order is placed.
Sometimes it is a bit busier, and then everything takes longer. In any case, it is always busier in the period November-January.
Finally, although we try to always have sufficient stock, we never completely succeed in that. If a product is unavailable for a longer period of time, we will email you to discuss how we can best resolve this.